Royal Society for the Prevention of Accidents award 11th 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 developer recommend rate attributed through HomeViews 96% 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 We are delighted with our progress and recognition in 2020 from the NextGeneration Partnership, HomeViews and the Royal Society for the Prevention of Accidents (RoSPA). Governance Business ESG agendas are driving a systematic transition away from just compliance and towards a desire to ‘protect our licence to operate,’ culminating in added value. During the year, we have adopted many relevant TCC and CBRE policies and complied with the United States Sarbanes-Oxley (SOX) Act of 2002. Our policies can be seen here and our advocacy approaches can be seen here. Understanding our customers For the first time, we are using HomeViews to measure customer satisfaction, as it provides building owners, our residents and prospective neighbours with live and up-to-date intelligence on the locality, the scheme and its management. We also believe this approach is well suited to our build to rent model. place in NextGeneration sustainable housebuilder rankings 1st 0 1 2 3 4 5 6 7 8 9 0