The health and safety of our customers, employees, subcontractors and the communities in which we operate is our highest priority. In March, to support countrywide efforts to contain the spread of COVID-19, we took the precautionary step of temporarily closing our sites and sales suites. This closure was a voluntary decision, with UK government advising that work on construction sites was permitted.

On May 4 we will begin a phased and progressive re-opening of our construction sites following the implementation of new working practices based on the Construction Leadership Council’s new Site Operating Procedures. Our teams will return to sites in a safe and controlled manner, and with a number of robust protective measures in place. As a key player in the UK’s vital construction industry we are following government guidelines closely, and we take our duty as a safe and responsible employer seriously.

For the moment, our sales suites and head office will remain closed and our dedicated teams continue to work remotely. We remain committed to supporting all of our customers, both new and existing, and are available to support you with any queries that you may have.

You can stay in touch with us via:

With our sites re-opening, we are in the process of contacting our purchasers directly in order to discuss safely handing over finished properties to them as soon as is practical. Our legal and conveyancing colleagues have arrangements in place to work remotely and this is working well. Customers nearing completion can help speed up the process by ensuring all documents are ready and submitted as early as possible. Any customers with queries regarding key collection and handover process should contact our Customer Relations team on

If you have any queries relating specifically to this statement then please contact our PR team Good Relations on the details below:
020 7932 3667

We would like to take this opportunity to thank you for your support and understanding during this challenging time, and assure you that our dedicated teams remain committed to supporting your needs.

Best Wishes
The Telford Homes Team