Our employees are at the heart of our business and we consistently strive to ensure they are engaged and have the opportunity to develop in a job they enjoy.
We recognise that it’s our people that make us different, and we strive to recruit, retain, engage and develop the best. We pride ourselves on our unique and supportive culture, and have worked hard to inspire this in the colleagues that we have welcomed to the organisation in the last year.
In an average day we have over 1,000 people on our sites and at head office, of which over 250 are directly employed with the remainder being employed by our subcontractor partners.
Learning and development
Following the appointment of a dedicated Learning and Development Manager we have enhanced our Management Trainee scheme, and now have a programme for five areas of the business: Technical; Commercial; Construction; Engineering and Planning. We are working to ensure that all trainees receive a consistent experience of being mentored and developed, by enhancing the skills of our management team.
Over the last year, a record number of people from across the business attended one or more training courses and workshops, and more than one third of our senior managers achieved an ILM (Institute of Leadership and Management) accreditation. We are proud to have been awarded a significant grant from the CITB (Construction Industry Training Board) to invest in our training schemes.
As well as equipping Telford Homes employees with the skills they need, we are committed to working to address the skills shortage in the wider industry, particularly through the Home Building Skills Partnership. We have an average intake of five Higher Apprentices per year, we encourage our subcontractors to offer apprenticeships, and the Group also partners with local authorities such as through Skillsmatch in Tower Hamlets to offer opportunities to young people.
Recruitment and retention
Last year we strengthened our team, particularly in Operations. Just over 50 new starters joined Telford Homes, meaning that 20 per cent of our workforce was new to the organisation. We expect this figure to be higher next year, to support the growth of the business. Even with this rate of growth we have been able to retain our unique culture, thanks to the Telford Homes behaviours that run through the business and which are now included as a core element of our induction process. These include: strong and consistent performance; respect for our people and customers; teamwork; integrity and commitment, and effective leadership. Our workforce is diverse, and our behaviours help us strive to drive performance in a consistent way across the team.
We undertook our second employee satisfaction survey in July 2017. The response was excellent, and we were extremely pleased that overall satisfaction with Telford Homes as an employer and intention to be working for Telford Homes in 12 months’ time both increased and were at levels exceeding 90 per cent. These results reflect how hard we strive to create a great place to work. The survey also highlighted a few areas for improvement and we have put in place action plans across all departments to address some of the issues raised.